Privacy Policy
Who we are
SeeSaw is a charity providing bereavement support to children, young people and families. We also work with schools and organisations.
How we use your information
We collect and use personal information when you:
- access support
- contact us
- attend events
- sign up for communications
- donate or fundraise
We may also collect information when you download resources or training materials.
Types of information we hold
This may include:
- contact details
- information about your circumstances
- records of support provided
- donation or fundraising details
Some of this may be special category data (such as health or personal experiences). This is protected with extra care.
Our legal reasons for using your data
We use your information because:
- you have given your consent
- it is necessary to provide support or services
- we have a legal or safeguarding duty
- we have a legitimate interest (e.g. informing you about relevant services)
Consent
Where we rely on consent:
- we will ask clearly
- you can withdraw it at any time
Sharing information
We may share information:
- with other professionals (e.g. teachers, health services) with your consent
- without consent where necessary to protect someone’s safety or comply with the law
Safeguarding
As a children’s charity, we have safeguarding responsibilities.
This means we may share information if we believe someone is at risk of harm.
Who can access your information
Only authorised SeeSaw staff can access your data.
We use secure third-party systems that meet data protection standards.
Retention (how long we keep data)
We only keep information for as long as necessary.
Retention periods depend on the type of data.
You can contact us for more details.
Fundraising and supporters
If you support us, we may hold:
- contact details
- donation records
- payment information (stored securely)
We:
- do not sell your data
- only send fundraising communications if you have agreed
You can unsubscribe at any time.
Volunteers
We will only keep your information or contact you about future opportunities if you have agreed.
Your rights
Under data protection law, you have the right to:
- access your data
- correct inaccurate data
- request deletion
- restrict or object to processing
- withdraw consent
- complain
Cookies
Cookies are small text files placed on your computer by this website, which we can access during your visit and when you visit our site in future. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitor’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please visit the Information Commissioner’s Office website for more information.
Contact details
Email: info@seesaw.org.uk
Post:
SeeSaw
Bush House
2 Merewood Avenue
Oxford
OX3 8EF
Complaints
If you are unhappy, you can contact the Information Commissioner’s Office:
www.ico.org.uk
